Command and Conquer and the Herd of Coconuts

Command and Conquer and the Herd of Coconuts

“…management was extremely hands-off. In general, everybody was given some area to own, and they owned it. Managers made no attempt to tell people what to do… Managers always refused to resolve conflicts. After all, they have the least information about the problem.”

While it’s critical that the people with the most information make the decision, there’s also the issue of accountability and credit. It’s critical that the manager not take the credit whenever possible, but hold the accountability when things go badly. That’s quite the trick…

Also of note is communication of the decision to necessary parties. Time and again, I’ve seen external organizations refuse to except “decisions” from anyone not designated as a manager.